diff --git a/frontend/index.html b/frontend/index.html
index 975c04d..1a8138c 100644
--- a/frontend/index.html
+++ b/frontend/index.html
@@ -339,6 +339,8 @@
               <thead>
                 <tr>
                   <th class="sortable sort-active" data-col="slug" onclick="setSort('slug')">Slug <span class="sort-icon" id="sort-icon-slug">↕</span></th>
+                  <th>Name</th>
+                  <th>Status</th>
                   <th>Modules</th>
                   <th class="sortable" data-col="start_date" onclick="setSort('start_date')">Start <span class="sort-icon" id="sort-icon-start_date">↕</span></th>
                   <th class="sortable" data-col="expiration_date" onclick="setSort('expiration_date')">Expires <span class="sort-icon" id="sort-icon-expiration_date">↕</span></th>
@@ -348,7 +350,7 @@
                 </tr>
               </thead>
               <tbody id="customers-tbody">
-                <tr class="empty-row"><td colspan="7">Loading…</td></tr>
+                <tr class="empty-row"><td colspan="9">Loading…</td></tr>
               </tbody>
             </table>
             <div class="pagination" id="customers-pagination" style="display:none">
@@ -367,7 +369,11 @@
           <div class="page-title">Create Environment</div>
           <div class="card">
             <div class="form-group">
-              <label for="slug">Customer Slug</label>
+              <label for="customer-name">Customer Name</label>
+              <input id="customer-name" type="text" placeholder="Acme Shop" />
+            </div>
+            <div class="form-group">
+              <label for="slug">Slug</label>
               <input id="slug" type="text" placeholder="acme-shop" pattern="[a-z0-9-]+" />
             </div>
             <div style="display:grid;grid-template-columns:1fr 1fr;gap:0.8rem">
@@ -530,7 +536,7 @@
     function renderTable(rows, pagination) {
       const tbody = document.getElementById('customers-tbody');
       if (rows.length === 0) {
-        tbody.innerHTML = '<tr class="empty-row"><td colspan="7">No customers found</td></tr>';
+        tbody.innerHTML = '<tr class="empty-row"><td colspan="9">No customers found</td></tr>';
       } else {
         tbody.innerHTML = rows.map(r => {
           const expired = r.expiration_date && new Date(r.expiration_date) < new Date();
@@ -538,14 +544,30 @@
           const expiry = r.expiration_date
             ? `<span class="${expired ? 'tag tag-expired' : ''}">${fmtDate(r.expiration_date)}</span>`
             : '<span style="color:#484f58">—</span>';
+          const statusColor = r.status === 'provisioned' ? '#3fb950' : r.status === 'failed' ? '#f85149' : '#e3a04a';
+          const STEP_LABELS = { database: 'DB', database_user: 'User', database_setup: 'Schema', pool: 'Pool', chart: 'Chart' };
+          const stepsHtml = Object.entries(STEP_LABELS).map(([key, label]) => {
+            const s = (r.steps || {})[key];
+            const icon = s === 'done' ? '✓' : s === 'failed' ? '✗' : '·';
+            const color = s === 'done' ? '#3fb950' : s === 'failed' ? '#f85149' : '#484f58';
+            return `<span style="color:${color};font-size:0.75rem;margin-right:6px" title="${key}">${icon} ${label}</span>`;
+          }).join('');
           return `<tr>
             <td style="font-weight:500;color:#e6edf3">${r.slug}</td>
+            <td>${r.name || '<span style="color:#484f58">—</span>'}</td>
+            <td>
+              <div style="color:${statusColor};font-size:0.78rem;font-weight:500;margin-bottom:3px">${r.status}</div>
+              <div>${stepsHtml}</div>
+            </td>
             <td>${modules}</td>
             <td>${fmtDate(r.start_date)}</td>
             <td>${expiry}</td>
             <td style="color:#8b949e">${fmtDateTime(r.created_at)}</td>
             <td style="color:#8b949e">${fmtDateTime(r.updated_at)}</td>
-            <td><button class="btn btn-danger btn-sm" onclick="openDeleteDialog('${r.slug}')">Delete</button></td>
+            <td style="display:flex;gap:0.4rem;align-items:center">
+              <button class="btn btn-danger btn-sm" onclick="openDeleteDialog('${r.slug}')">Delete</button>
+              <button class="btn btn-slate btn-sm" onclick="removeRecord('${r.slug}')" title="Remove from manager DB only">Record Only</button>
+            </td>
           </tr>`;
         }).join('');
       }
@@ -635,6 +657,17 @@
       }
     }
 
+    async function removeRecord(slug) {
+      if (!confirm(`Remove "${slug}" from the manager database only?\n\nThis will NOT delete the ArgoCD app or DO database — use this only for failed partial deployments.`)) return;
+      const res = await fetch(`/api/customers/${slug}/record`, { method: 'DELETE' });
+      if (res.ok) {
+        loadCustomers();
+      } else {
+        const d = await res.json().catch(() => ({}));
+        alert(d.message ?? 'Failed to remove record');
+      }
+    }
+
     // ── Provision ─────────────────────────────────────────────────────────────
 
     function toggleModule(checkbox) {
@@ -643,10 +676,12 @@
     }
 
     async function provision() {
+      const name = document.getElementById('customer-name').value.trim();
       const slug = document.getElementById('slug').value.trim();
       const startDate = document.getElementById('start-date').value;
       const expirationDate = document.getElementById('expiration-date').value || null;
       const modules = [...document.querySelectorAll('.module-check input:checked')].map(el => el.value);
+      if (!name) return;
       const btn = document.getElementById('provision-btn');
       const status = document.getElementById('provision-status');
       if (!slug) return;
@@ -657,12 +692,13 @@
         const res = await fetch('/api/customers', {
           method: 'POST',
           headers: { 'Content-Type': 'application/json' },
-          body: JSON.stringify({ name: slug, modules, startDate, expirationDate }),
+          body: JSON.stringify({ slug, name, modules, startDate, expirationDate }),
         });
         const data = await res.json();
         if (!res.ok) throw new Error(data.message ?? 'Unknown error');
         status.textContent = `✓ ${data.slug} provisioned successfully`;
         status.className = 'status success';
+        document.getElementById('customer-name').value = '';
         document.getElementById('slug').value = '';
         document.getElementById('expiration-date').value = '';
         document.querySelectorAll('.module-check').forEach(l => { l.classList.remove('checked'); l.querySelector('input').checked = false; });
diff --git a/src/db/manager.ts b/src/db/manager.ts
index 1d1c1ff..919247c 100644
--- a/src/db/manager.ts
+++ b/src/db/manager.ts
@@ -16,7 +16,9 @@ export async function migrate() {
   await db`
     CREATE TABLE IF NOT EXISTS customers (
       slug TEXT PRIMARY KEY,
+      name TEXT NOT NULL DEFAULT '',
       status TEXT NOT NULL DEFAULT 'provisioned',
+      steps JSONB NOT NULL DEFAULT '{}',
       modules TEXT[] NOT NULL DEFAULT '{}',
       start_date DATE NOT NULL DEFAULT CURRENT_DATE,
       expiration_date DATE,
@@ -28,6 +30,8 @@ export async function migrate() {
   await db`ALTER TABLE users ADD COLUMN IF NOT EXISTS updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()`;
   await db`
     ALTER TABLE customers
+      ADD COLUMN IF NOT EXISTS name TEXT NOT NULL DEFAULT '',
+      ADD COLUMN IF NOT EXISTS steps JSONB NOT NULL DEFAULT '{}',
       ADD COLUMN IF NOT EXISTS modules TEXT[] NOT NULL DEFAULT '{}',
       ADD COLUMN IF NOT EXISTS start_date DATE NOT NULL DEFAULT CURRENT_DATE,
       ADD COLUMN IF NOT EXISTS expiration_date DATE,
diff --git a/src/routes/auth.ts b/src/routes/auth.ts
index a6ecbae..70b2fbe 100644
--- a/src/routes/auth.ts
+++ b/src/routes/auth.ts
@@ -51,7 +51,7 @@ export async function authRoutes(app: FastifyInstance) {
     reply.setCookie("token", token, {
       httpOnly: true,
       secure: true,
-      sameSite: "strict",
+      sameSite: "lax",
       path: "/",
       maxAge: 60 * 60 * 24 * 7,
     });
diff --git a/src/routes/customers.ts b/src/routes/customers.ts
index e7fda04..68a7799 100644
--- a/src/routes/customers.ts
+++ b/src/routes/customers.ts
@@ -9,7 +9,8 @@ import { db } from "../db/manager";
 const MODULES = ["pos", "inventory", "rentals", "scheduling", "repairs", "accounting"] as const;
 
 const ProvisionSchema = z.object({
-  name: z.string().min(2).max(32).regex(/^[a-z0-9-]+$/, "lowercase letters, numbers, and hyphens only"),
+  slug: z.string().min(2).max(32).regex(/^[a-z0-9-]+$/, "lowercase letters, numbers, and hyphens only"),
+  name: z.string().min(1).max(128),
   appVersion: z.string().default("latest"),
   modules: z.array(z.enum(MODULES)).default([]),
   startDate: z.string().regex(/^\d{4}-\d{2}-\d{2}$/).default(() => new Date().toISOString().slice(0, 10)),
@@ -52,29 +53,62 @@ export async function customerRoutes(app: FastifyInstance) {
 
   app.post("/customers", async (req, reply) => {
     const body = ProvisionSchema.parse(req.body);
-    const slug = body.name;
+    const slug = body.slug;
 
     app.log.info({ slug }, "provisioning customer");
 
-    const [, user] = await Promise.all([
-      createDatabase(slug),
-      createDatabaseUser(slug),
-    ]);
+    type StepStatus = "pending" | "done" | "failed";
+    const steps: Record<string, StepStatus> = {
+      database: "pending",
+      database_user: "pending",
+      database_setup: "pending",
+      pool: "pending",
+      chart: "pending",
+    };
 
-    await setupCustomerDatabase(slug, user.name);
-    await addCustomerToPool(slug, user.password);
-    addCustomerChart(slug, body.appVersion);
+    const setStep = async (step: string, status: StepStatus) => {
+      steps[step] = status;
+      await db`UPDATE customers SET steps = ${db.json(steps)}, updated_at = NOW() WHERE slug = ${slug}`;
+    };
 
+    // Insert record immediately so partial failures are visible in the UI
     await db`
-      INSERT INTO customers (slug, modules, start_date, expiration_date)
-      VALUES (${slug}, ${body.modules}, ${body.startDate}, ${body.expirationDate})
+      INSERT INTO customers (slug, name, modules, start_date, expiration_date, status, steps)
+      VALUES (${slug}, ${body.name}, ${body.modules}, ${body.startDate}, ${body.expirationDate}, 'provisioning', ${db.json(steps)})
       ON CONFLICT (slug) DO UPDATE SET
+        name = EXCLUDED.name,
         modules = EXCLUDED.modules,
         start_date = EXCLUDED.start_date,
         expiration_date = EXCLUDED.expiration_date,
+        status = 'provisioning',
+        steps = ${db.json(steps)},
         updated_at = NOW()
     `;
 
+    try {
+      const [, user] = await Promise.all([
+        createDatabase(slug).then(r => { setStep("database", "done"); return r; }),
+        createDatabaseUser(slug).then(r => { setStep("database_user", "done"); return r; }),
+      ]);
+
+      await setupCustomerDatabase(slug, user.name);
+      await setStep("database_setup", "done");
+
+      await addCustomerToPool(slug, user.password);
+      await setStep("pool", "done");
+
+      addCustomerChart(slug, body.appVersion);
+      await setStep("chart", "done");
+
+      await db`UPDATE customers SET status = 'provisioned', updated_at = NOW() WHERE slug = ${slug}`;
+    } catch (err) {
+      const failedStep = Object.entries(steps).find(([, v]) => v === "pending")?.[0];
+      if (failedStep) await setStep(failedStep, "failed");
+      await db`UPDATE customers SET status = 'failed', updated_at = NOW() WHERE slug = ${slug}`;
+      app.log.error({ slug, err }, "provisioning failed");
+      return reply.code(500).send({ message: (err as Error).message ?? "Provisioning failed" });
+    }
+
     app.log.info({ slug }, "customer provisioned");
     return reply.code(201).send({ slug, status: "provisioned" });
   });
@@ -97,4 +131,13 @@ export async function customerRoutes(app: FastifyInstance) {
     app.log.info({ slug }, "customer deprovisioned");
     return reply.code(204).send();
   });
+
+  // Remove only the manager DB record without touching infrastructure —
+  // useful for cleaning up failed partial deployments
+  app.delete("/customers/:slug/record", async (req, reply) => {
+    const { slug } = req.params as { slug: string };
+    await db`DELETE FROM customers WHERE slug = ${slug}`;
+    app.log.info({ slug }, "customer record removed");
+    return reply.code(204).send();
+  });
 }